Help is one tap away

Ricky Casino contact: chat, e-mail or a call

Live chat and the phone line run 24 hours a day, seven days a week, and e-mail gets an answer in around six hours.

Reach support now MGA-licensed since 2008

Paid today

421,764 A$

4,090 Playing now

Malta Gaming AuthorityLicensed under MGA/B2C/557/2008, audited by SIQ, GLI, and iTech Labs.

Fast withdrawalsAverage processing in 16 minutes. Weekly volume: A$18M.

Bank-grade encryption256-bit SSL across all transactions and personal data.

Need a person now?

Get a human on the line in about two minutes

Quick replies are the house style, so each route is timed and staffed around the clock.

Talk to a person now

Best for a locked bonus, a stuck spin or a live table question. Chat answers in about two minutes, around the clock, with a real person on the other end.

Start the chat

A clear paper trail

Best for documents, statements and anything you want in writing. Write to [email protected] and expect a reply in about six hours.

Write an e-mail

Can I speak to someone?

Best when talking beats typing. Call +61 2 3398 9981 and someone picks up in about two minutes, any hour of the day or night, on AEST time.

Call the line

Built for Aussie players

Ring a Sydney number, not an overseas call centre

Once you finish this table you will know the local line, the hours it runs and who stands behind it.

How to reach us

Phone in Australia+61 2 3398 9981

Support time zoneAEST

LanguagesEnglish, German, French, Norwegian

E-mail[email protected]

Who supervises

SupervisorMalta Gaming Authority, MGA/B2C/557/2008

Where to get help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Line Up Your Details, Skip the Back-and-Forth

Keep these five things on hand and the first reply usually settles it.

Your registered e-mail address
The last four digits of your card
Any deposit or withdrawal reference numbers
Screenshots of the game or error screen
A short note of what you expected

Five department addresses

Send it to the right desk instead of the general inbox

It removes the fear of writing to a general inbox and waiting days for a redirect.

Account desks

General help[email protected]

Document checks[email protected]

Money desks

Deposits and withdrawals[email protected]

Other desks

Complaints[email protected]

Data and privacy[email protected]

Business partnerships[email protected]

When you want to talk to someone outside the casino

Gambling problems rarely stay inside one account. Organisations across Australia give free, confidential support to players and to the people around them, and they answer without any link to Ricky Casino Ltd. or to your balance here.

Gambling Help Online. Its counsellors work with anyone worried about their own betting or someone else's, at any hour, online.

Lifeline Australia. Trained crisis supporters listen on the phone around the clock when gambling pressure turns into distress.

National Self-Exclusion Register. One sign-up blocks you from every licensed online betting site in Australia for a period you choose.

Complaint Path

Your Complaint, Moved Up the Chain

This block settles how far a complaint can travel and who picks it up next.

Want It On Record?

Write to the complaints inbox with your account e-mail, a dated timeline and the outcome you want. A case reference comes back, so nothing depends on memory.

Ricky Casino Replies in Writing

Ricky Casino answers in writing after checking the account history, usually a clear decision rather than a holding note. Reply once with anything missing and the file is reassessed.

Ask for the Next Pair of Eyes

Send one line asking for a manager review if the decision looks wrong. A senior handler reopens the case and walks through each point with you, step by step.

An Outside Pair of Eyes

Take the file to the Malta Gaming Authority when the internal route ends, quoting licence MGA/B2C/557/2008. The regulator reviews disputes independently of the casino and can direct a remedy.

The Paperwork

The Company You Are Actually Dealing With

Players often wonder who really owns the site and where a licence can be checked.

Company

Legal NameRicky Casino Ltd.

Company NumberC-94824 (Malta)

Registered AddressTower Road, Msida

Licence

RegulatorMalta Gaming Authority

Licence NumberMGA/B2C/557/2008

Written Contact

Support E-mail[email protected]

Straight answers, no holds

You want it sorted today

Ricky Casino keeps answers short, plain and free of the usual run-around.

accountWhy would I shut my account instead of pausing it?+

Give the request in writing and the account is closed once any open balance is settled. Reopening later is not automatic, so say now if you only want a break instead. Self-exclusion can be set for a fixed period if you would rather step back than shut down.

accountWhen do people actually pick up my message?+

Live chat and the phone line run around the clock, so a Tuesday at 3am in Sydney is covered. Email arrives in the queue and the usual reply lands within six hours. All three desks work weekends and public holidays on the same terms.

accountWhere do I find my account email if it changed?+

Quote the email address on the account and the desk can find you, since support never asks for a password. A recent deposit amount or the last four digits of a card helps confirm the match. Anything about a password reset goes to your registered email only.

accountWhat if my photo ID is expired or blurry?+

Documents clear in about forty-six hours, though a clear photo of each file shortens that. Have photo ID, proof of address and a payment card image ready in one go. Uploading all three together avoids a second wait on the same check.

accountWhat happens when support and I still disagree?+

Malta Gaming Authority holds the licence, MGA/B2C/557/2008, and Ricky Casino Ltd. runs under it. Complaints start with support so the desk can log and answer them first. If the reply does not resolve it, the matter can go on to the regulator.

accountWhere do I go about the data you keep?+

Write to the privacy desk for either request and the team confirms it in writing. A copy of your data comes as a file, and deletion follows once any legal holding period ends. Both are free and no reason is needed.

Answer Times

Pick Your Channel by Wait Time

Use this block when you need to know whether anyone is awake before you start waiting.

Live Chat

Live Chat Hours24 hours a day, 7 days a week

Chat First Reply2 minutes

All Hours Shown InAEST

E-mail

E-mail Address[email protected]

E-mail Reply6 hours

Phone

Phone Number+61 2 3398 9981

Phone Wait2 minutes